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Monthly subscription.
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Mrowland54 posted: 214 days ago :: Rank: (6) :: Comments(0) - Categories: Support

I signed up for the yearly subscription and wanted to cancel the monthly.   When I tried to cancel the monthly it says there has been an error and won't let me cancel.  Could you please cancel the monthly since I have the yearly now.   


ANSWERS:

Re: Monthly subscription.

Posted: Tue, Mar 05, 2024 11:14 AM

Looks like it is canceled in the backend. An update to the ecommerce system broke part of the cancellation email and finalization, but on the backend, it was canceled.